Airtels latest price hike was met with a huge outpouring of criticism on social media.
The telco said on Thursday that the price of its unlimited voice and data plans will be reduced from Rs 499 for 4G to Rs 500 for 2G.
On a standalone basis, T-Mo will also introduce a ‘mobile hotspot’ which will allow customers to connect their phones to their homes.
T-Mobile, which recently launched a 4G plan for its customers, said that this move is being made to “enhance customer satisfaction”.
Its move comes at a time when T-Mobiles customers are complaining about a slow download speed and data charges.TMO has also decided to introduce ‘zero roaming’ for its 4G customers and offer its 2G customers unlimited data.
T-Mo said that the new price will be applied to its existing unlimited plan and customers who have used this plan will not have to pay additional prices.
The company has also announced a new service, TMS, which is a prepaid voice plan that allows users to add voice calls from the home and to download movies from the internet.TMS is also available for Rs 50 per month, with a 30% discount on other plans.TM’s move comes just a week after its own voice plans saw a price hike of Rs 500 to Rs 600.
The new pricing was met by strong criticism from the consumer groups, which argued that the hike was in response to a slowing market.
“This is not just a price increase.
It is a signal that T-Mob has no idea what it is doing and that its customers will suffer as a result,” said Anupam Gupta, senior VP at Consumer Action Forum.”
Airtel and T-mobile are doubling down on the old model of paying Rs 100 for voice and internet services.
These companies should start delivering on their promises and offer their customers the real deal.
Consumers should not have an incentive to pay more for the same service at a higher price,” said Rahul Pandey, senior director at consumer advocacy group Consumer Federation of India.